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Customer-Training LMS

Customer-Training LMS

Building Loyalty by Delivering Valuable Services

LearnShare members have the ability to implement a specialized Learning Management System designed specifically for training outside/reseller sales organizations, customers, partners and other outside brokers. LearnShare's Customer-Training LMS is an online training portal for member companies' business customers that represent or sell their products. The idea to build this system began as an educational initiative, but the impact of a better trained workforce in customer-training positions often results in increased sales and a further reach to build knowledgeable representatives. The portal can be customized for each company, and can be as simple or complex as necessary to provide training to any of the your external clients. Financial benefits include:

  • Increased sales
  • Higher quality from suppliers
  • Enhanced technical product training
  • Stronger customer relationships
  • Revenue from the sales of training
  • Cost reductions in customer technical support
  • Improved performance by distributors

Customer-Training LMS Key Features

System Configurability

LearnShare's Customer-Training portal is built on the same open architecture as LearnShare's Talent Management Suite enabling customer's to provide their clients with a training portal that leverage existing technology to reduce costs. LearnShare provides the same rapid implementation process as with our Learning Management System to drive the configuration of the system to match the customer's external training processes.

  • Software as a Solution (SaaS) Architecture
  • Customer Site Branding
  • Multiple Domain Structure to Support a Diversified Client Base
  • Multiple Security Options
  • Multiple Language and Currency Support
  • Web Enabled System Administrator Support
  • Easy Integration to Other System

Personalized User Interfaces

With the flexibility of LearnShare's configuration options, external users can experience the same personal home pages that internal users experience for relevant, time-sensitive training information based on the company's training objectives. User interfaces can be configured to provide the external user a look and feel that matches the company's training objectives and provide easy access to all learning activities via a web interface.

  • User ID and Password Security Options for Registration
  • User Welcome Page That Can Be Used As Marketing Tool
  • Individual Development Plans for Users
  • Easy Access to All Learning Resources Via the Internet
  • Customized E-Mail Notifications and Message Board
  • E-Commerce Enabled

Learning Resources

External users have access to LearnShare's robust third-party pay-per-use course catalog.

  • Full Support for AICC and SCORM1.2 and 2004 Specifications
  • Extensive 3rd Party Pay-Per-Use Library
  • Ability to Load Proprietary Content
  • Multiple Pricing Levels for Courses
  • Multiple Pricing Levels for Courses
  • Custom Course Catalog Creation

Instructor-Led Training Management

LearnShare's powerful instructor-led management tool allows customers to maintain class sessions, schedules and resources for their external users. System administrators have the option to control the availability of instructor-led training sessions and events based on the organizational external training goals.

  • Automated Wait Listing
  • Class Calendar Management Tool
  • Facility Management Support
  • Printable Class Roster
  • Integrated Virtual Classroom Support (WebEx, Adobe Connect, Microsoft Live Meeting)

User Forums

LearnShare's User Forum functionality allows customers to set up external discussion topics and/or external user groups to exchange information within an organization.

  • Secure Access to Forum Discussions
  • Assign Moderators and/or Coaches to Discussion Forums
  • Link Wizard Tool

Reporting

LearnShare's Customer-Training LMS comes with 25 standard reports that can be configured to provide information on external learners and external learners activities. The system comes with an Ad Hock reporting tool that system administrators can use to create proprietary reports to publish specific information.

  • Over 25 Standard Reports
  • Robust Ad Hock Reporting Tool
  • Report Scheduling Management Tool